This Refund Policy applies to the products and services provided by Axion AI / AxionAI.work ("Axion AI", "we", "us", or "our"). By purchasing or subscribing to an Axion AI service, you acknowledge that you have read and agreed to this Refund Policy, subject to any mandatory consumer rights that cannot legally be excluded.
Axion AI provides a 72-hour refund period for eligible purchases and subscriptions. The 72-hour period begins from the time the payment is successfully completed.
A customer may request a refund within 72 hours of the original payment by contacting support@axionai.work or hello@axionai.work.
The refund request should include:
Submitting a request within 72 hours does not automatically guarantee a refund. The request must satisfy the eligibility requirements described in this policy.
After the initial 72-hour refund period, payments are generally non-refundable. This includes:
However, this restriction does not limit any refund, cancellation, withdrawal, or other consumer rights that are legally required to be provided under applicable law.
Axion AI may create or configure AI agents, workflows, integrations, automation rules, prompts, business logic, knowledge bases, or other digital assets for a customer.
If a customer requests an eligible refund within the 72-hour period and the refund is approved, Axion AI may pause or disable the customer's AI agents, automated workflows, connected automation, scheduled actions, premium features, API integrations, and future automated executions.
Once a refund is approved, the associated services may remain paused or disabled until the account is reactivated under a valid paid subscription. Refunding a payment does not provide the customer with a continuing right to use paid Axion AI services.
Axion AI may begin provisioning services immediately after payment. This may include creating agents, configuring workflows, processing data, and allocating computing resources. Where applicable, Axion AI may consider the work already performed when evaluating a refund request, subject to applicable law.
Axion AI must not be used for illegal, fraudulent, abusive, harmful, or prohibited activities (including fraud, phishing, malware, identity theft, child exploitation, harassment, etc.).
If Axion AI reasonably determines that an account has been used for prohibited or illegal activity, we may immediately suspend, restrict, or terminate the account and associated agents/services. Payments associated with prohibited or abusive use may be non-refundable, to the extent permitted by applicable law.
Customers are responsible for the instructions, data, integrations, workflows, and actions configured in their Axion AI account. If a customer configures an agent or workflow to perform prohibited activities, the customer's actions may result in immediate suspension, workflow termination, and account restriction.
Third-party charges (e.g., messaging platforms, AI providers, cloud infrastructure) may be governed by the third party's own terms and refund policies. If a third-party provider has charged Axion AI or the customer separately, Axion AI cannot guarantee that the third-party charge will be refundable.
Certain Axion AI services may involve usage-based costs (API calls, voice minutes, messages). Once usage has been consumed, the associated usage amount may be non-refundable, except where required by applicable law.
Duplicate Payments: Axion AI may refund a confirmed duplicate payment to the original payment method, subject to payment-provider limitations.
Unauthorized Payments: Contact us immediately at support@axionai.work or hello@axionai.work if you believe a payment was unauthorized.
Subscription Cancellation: Customers may cancel their subscription via their account. Cancellation normally prevents future renewal but does not automatically create a right to a refund for the current billing period.
Annual Subscriptions: Subject to the same general 72-hour refund window. After that, they are generally non-refundable.
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear depends on the payment processor/bank.
Axion AI may review a refund request before approving it, considering time elapsed, service usage, third-party costs, TOS violations, and applicable consumer protection laws.
Chargebacks: If you believe there is an error with a charge, please contact us first. If a customer initiates a chargeback, we may suspend the relevant account while investigated.
International Customers: Consumer-protection laws differ between countries. Where applicable law provides a greater consumer right than this policy, the applicable legal requirement will prevail.
No Guarantee of Results: We do not guarantee specific business results, leads, or revenue. Refund eligibility is not based on whether your business achieves a particular financial result.
For refund requests, billing questions, cancellation questions, or other payment-related concerns, contact:
Axion AI • Email: support@axionai.work • hello@axionai.work
This Refund Policy is part of Axion AI's broader legal terms and should be read together with the Terms of Service, Privacy Policy, and Acceptable Use Policy.
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