1Information We Collect
We collect information necessary to provide and improve AXION AI services, including:
- Account information (email, password hash, workspace name)
- Agent configuration data (prompts, knowledge bases, automation rules)
- Uploaded documents and knowledge bases (processed for RAG indexing)
- Usage analytics (API calls, message volumes, active sessions)
- Payment and billing information (via Stripe; we do not store credit cards)
- Communication logs (WhatsApp, Instagram conversations; encrypted at rest)
2How We Use Your Data
Your data is used exclusively to:
- Provide AI agent services and knowledge retrieval
- Process and respond to messages via integrated channels
- Generate usage reports and analytics for your workspace
- Improve model performance through aggregated, anonymized telemetry
- Detect and prevent abuse, fraud, and security threats
- Send transactional and account notifications
3Third-Party Integrations
We integrate with trusted third-party services:
- OpenAI / Groq / Google: LLM API calls pass your prompts and document snippets (never full knowledge bases)
- Supabase: Database and authentication infrastructure (SOC 2 compliant)
- Stripe: Payment processing (PCI-DSS compliant; we never see full card numbers)
- Twilio: WhatsApp integration (your WhatsApp account is linked, not stored by us)
- Meta / Instagram Graph API: Direct integration with your Instagram Business Account
Each third party operates under their own privacy policy. We recommend reviewing them before integration.
4Data Retention
- Active account data: Retained for the duration of your subscription
- Deleted accounts: All personal data is purged within 30 days (except legal holds)
- Communication logs: Retained for 90 days for audit and debugging; older logs are anonymized
- Backups: We maintain encrypted backups; restoration available within 7 days of deletion
5Security
- TLS 1.3 encryption in transit
- AES-256 encryption at rest
- Regular penetration testing and vulnerability assessments
- Strict access controls (role-based permissions)
- SOC 2 Type II compliance (audited annually)
6Your Rights
- Access your data in portable format (JSON export)
- Request deletion of your account and associated data
- Correct inaccurate personal information
- Withdraw consent for marketing communications
- Lodge complaints with your local data protection authority
Submit requests to hello@axionai.work or support@axionai.work.
7Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated via email or prominent notice on the site. Continued use of AXION AI constitutes acceptance of updated terms.
8Cookies & International Transfers
8.1 Cookies: We use cookies and similar tracking technologies to track activity on our platform and hold certain information. You can instruct your browser to refuse all cookies, though some parts of the service may be unavailable.
8.2 Transfers: Your information may be transferred to and maintained on servers located outside of your state, province, or country. By using AXION AI, you consent to this transfer.
9Meta Platform Data Policy (WhatsApp, Instagram & Messenger)
AXION operates as a Tech Provider enabling businesses to integrate with Meta APIs (WhatsApp Business API, Instagram Graph API, and Facebook Messenger). In accordance with the Meta Platform Terms (specifically Section 4):
- Purpose of Processing: Platform Data (incoming customer messages, sender names, and phone numbers/handles) is processed strictly on behalf of our business clients solely to provide automated customer support, answer product questions, book appointments, and enable live staff replies.
- No Selling or Advertising Transfer: We never sell, rent, license, or transfer Platform Data to any third party, data broker, advertising network, or analytics tool.
- No AI Model Training on Meta Platform Data: In strict compliance with Meta Platform Terms Section 4.d, Meta Platform Data is NEVER used to build, train, improve, or fine-tune generalized machine learning or foundational AI models.
- User Data Deletion: Any user or business may request permanent deletion of their Meta Platform Data at any time by following our User Data Deletion Instructions or emailing hello@axionai.work.
Contact Us
For privacy inquiries, Meta Tech Provider verification, or to exercise your rights, please contact:
AXION AI Privacy & Data Protection Office • Email: hello@axionai.work • support@axionai.work